19 Feb 2018


ArrivaClick - the demand-responsive, luxury minibus between Kent Science Park and Sittingbourne station - has proved successful and is poised to be expanded as a commercial venture to other parts of the country.

Says Arriva UK Bus MD Kevin O’Connor: “We wanted to be able to learn and change. And we’ve learned a lot from Sittingbourne, especially how dynamic we can be when we freed from the shackles of an old service, by running a full demand-responsive service. The world is changing fast, and we have to change with it.”

He refused to be drawn on when, or where the expansion will take place, but confirmed that the trial has proved that its app-based technology and back office is scalable. He says that a substantial number of minibuses are being ordered.

He also confirmed that Arriva is “actively involved in a number of tenders” for social and tendered demand-responsive transport.

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